Warrantied
With thousands of installed units in the field it has proven to be the world’s most reliable, virtually indestructible ESP sensor available. ACE is the only ESP sensor in the world with a 2-year warranty. The instrument uses a patented method to electrically protect the device during damaging motor overloads or phase to ground shorts, which typically prove fatal to other instruments. As a result, the instrument is less than half the size (it can run on 375 systems), half the weight of competing units.
LIMITED WARRANTY. Ace Downhole hardware Products are warranted against defects in materials and workmanship for two years from the date Ace Downhole ships the Products to Customer. All software Products are licensed to Customer under the terms of the appropriate Ace Downhole license. Customer shall pay expenses for shipment of repaired or replacement Products to and from Ace Downhole. After examining and testing a returned product, if Ace Downhole concludes that a returned product is not defective, Customer will be notified, the product returned at Customer's expense, and a charge made for examination and testing. This Limited Warranty is void if failure of the Products has resulted from accident, abuse, misapplication, improper calibration by Customer.
Link: PRODUCT RETURN INSTRUCTIONS
Important Note: Before returning the unit to ACE, please make sure it is clean and free of debris. If the unit has been exposed to any media, ACE Downhole requires a copy of the pertinent MSDS or written statement certifying that the unit was not exposed to any media covered by a MSDS. This information is required prior to the unit being returned to ACE.
